SEDO's 30 Day Featured Listing Service
About 2 months ago, I had ordered SEDO's 30 Day Featured Listing service for a few of my domain names. All but one domain was listed successfully. When I emailed SEDO about the domain that didn't make it to their Featured Listings pages, I got a reply from SEDO's Director of Customer Relations:
So, no apology, but at least they tried to make up for the mistake.
Just last week, however, the same thing happened when I tried to have another domain name listed in the Featured Listings section. The name never appeared so I emailed them again and got this response from the Director of Customer Relations:
So, no apology and no admission of guilt. They listed the domain name but I was still quite annoyed. Why? Because the email makes it seem as though no mistake was made and that they're doing me a big favor by adding my domain name back into the US showcase. The name wasn't listed when I ordered it and if I hadn't contacted them about it I would have spent $39 for nothing. An apology was in order but instead I got a somewhat deceptive email.
I know: it's not the worst situation in the world but I don't think I can trust them to deliver exactly what they promise. I don't think I'll pay for another Featured Listing @ SEDO again. The exposure is pretty good but trust is important to me so I guess I'll save a few dollars and stick to other tried and true methods for promoting my domains.
...I checked your domain and it was listed in our showcase. Unfortunately it was in our German showcase (sedo.de) so I changed it to our US showcase (sedo.com) and added our UK showcase (sedo.co.uk) at no extra charge. I also set you up with a free category showcase for this domain.
Please let me know if you have any other questions. I'll be happy to help.
Best regards...
So, no apology, but at least they tried to make up for the mistake.
Just last week, however, the same thing happened when I tried to have another domain name listed in the Featured Listings section. The name never appeared so I emailed them again and got this response from the Director of Customer Relations:
...I definitely wanted to make sure you felt you got your money's worth here so I have added your domain back into the US showcase.
Let me know if you have any other questions. I'll be happy to help.
Best regards...
So, no apology and no admission of guilt. They listed the domain name but I was still quite annoyed. Why? Because the email makes it seem as though no mistake was made and that they're doing me a big favor by adding my domain name back into the US showcase. The name wasn't listed when I ordered it and if I hadn't contacted them about it I would have spent $39 for nothing. An apology was in order but instead I got a somewhat deceptive email.
I know: it's not the worst situation in the world but I don't think I can trust them to deliver exactly what they promise. I don't think I'll pay for another Featured Listing @ SEDO again. The exposure is pretty good but trust is important to me so I guess I'll save a few dollars and stick to other tried and true methods for promoting my domains.
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posted by Steve Brown | Friday, April 15, 2005
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